Refund Policy.

This policy applies to purchases of Awernica, a software service operated by Grovan Tech, a Norwegian sole proprietorship (organization number 838 449 182, Slåttsvelia 38, 2386 Brumunddal, Norway). It explains the cancellation and refund terms in the Terms of Service; if they differ, the Terms of Service apply.

App subscriptions bought in Google Play are refunded by Google under Google Play's refund policy, not by Awernica or Creem. The 30-day money-back guarantee does not apply to Google Play purchases; if Google declines a refund within 30 days of a first purchase, contact support@awernica.com and we will help.

Plans are offered with monthly or annual billing, as shown on the plan before you order. The price, billing interval and renewal conditions shown at the time of purchase apply. Invoice-based subscriptions follow the period, payment terms and renewal conditions in the order confirmation or agreement.

Renewal payments and later purchases of a subscription are not covered by the 30-day money-back guarantee. To avoid a renewal charge, cancel before the renewal date. If you contact us about a renewal charge, we handle it under this policy and applicable consumer protection law.

If a subscription bought with the Founders Launch Offer is refunded or moved off the offer's plan, the offer benefits end and the place is not restored. See the offer terms.

You can cancel a subscription at any time. Paid features stay available until the end of the period already paid for, and the subscription then ends without renewal. Cancelling does not by itself refund the current period; for a first subscription purchase, the money-back guarantee applies within 30 days.

Deleting your account ends an active paid subscription immediately and does not automatically issue a refund.

When a paid subscription ends — because it is cancelled, refunded or not renewed — the account moves to the Free plan and the Workspace is locked. Your Workspace data is kept, and renewing the subscription restores access.

Workspace data is kept for at least 90 days after the paid subscription ends. After that period, Awernica may delete the Workspace data. The Free account can remain open.

If you move to a smaller plan, your Workspace data is kept. Above the new plan's limits you can keep working with what you have, but cannot add more until you upgrade or reduce usage.

Invoice-based subscriptions follow the same rules unless the agreement says otherwise. An overdue invoice does not by itself start deletion of Workspace data. Deleting your account deletes Workspace data as described on Delete your account.

Individual tools and Workspace capacity upgrades are one-time purchases with no renewal. A purchased tool can be used for as long as the account has an active paid plan (see the Terms of Service, section 06).

Tools when a plan ends. Ending or not renewing your plan does not entitle you to a refund for tools you have purchased or unlocked with Credits. The tool stays on your account and becomes available again when you have an active paid plan. The 30-day guarantee for tool purchases is unchanged and runs from the purchase date.

Eligible tool and capacity purchases are covered by the 30-day money-back guarantee. A refunded tool or capacity upgrade is removed from the account.

Awernica Credits are an internal reward earned through verified work in Awernica. They have no cash value, cannot be bought, withdrawn, transferred or exchanged for money, and are never refunded in money. Tools or capacity unlocked with Credits are not refunded in money. Credits can also redeem Loyalty program benefits; these are not refunded in money either.

Approved refunds are paid in full to the paying organization's bank account, or to the original payment method where one was used. Access bought with the refunded payment ends when the refund is issued.

Refunds of Creem (Armitage Labs OÜ) purchases are issued by Creem (Armitage Labs OÜ) to the original payment method. Request a refund via support@awernica.com. The 30-day money-back guarantee applies in the same way.

App subscriptions bought in Google Play are refunded by Google under Google Play's refund policy, not by Awernica or Creem. The 30-day money-back guarantee does not apply to Google Play purchases; if Google declines a refund within 30 days of a first purchase, contact support@awernica.com and we will help.

Awernica is designed for businesses, but consumers may also buy it. The money-back guarantee comes in addition to any statutory right of withdrawal or other consumer rights.

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded or limited.

If a paid tool or feature you rely on is discontinued, contact support. We review the situation together with the remaining value of your purchase and your statutory rights.

This policy may be updated. Changes do not affect purchases already confirmed.

For refund requests and questions about this policy: